Ship and Return

Ship

Last updated January 01, 2023

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Please allow 7-12 days for delivery

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Pavcy does not ship to the following U.S. Territories (U.S. Virgin Islands, Guam, Saipan, Midway Islands, American Samoa, and Federated States of Micronesia)

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Some items may not be available for purchase in some U.S. states.

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Return

Last updated January 01, 2023

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We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

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ITEM CONDITION

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All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

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RETURN PROCESS
 
To return an item, please email customer service at support@pavcy.com with your order number to obtain a return shipping label. After receiving the label, place the item securely in its original packaging and attach the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. Then send your return to the nearest shipping carrier store according to the shipping label indicates.

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Please include the return slip provided inside the return package.

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REFUNDS

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After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

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EXCEPTIONS

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For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

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QUESTIONS

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If you have any questions concerning our return policy, please contact us at:

 

support@pavcy.com